Guaranteed Satisfaction
- Trademark Mechanical offers skilled craftsmanship
- May 22, 2015
- 3 min read
With guiding principles that include superior customer service, high integrity and skilled and technical craftsmanship, Trademark Mechanical in Hayden is a proven leader in the home heating and air conditioning industry.
“We specialize in three key areas — residential, new construction and light commercial,” said Jim Huntsman who oversees residential systems for the full service heating and air conditioning company. Trademark Mechanical is able to assist its customers with all facets of heating and cooling including service, repair, replacement, new installation, custom sheet metal and geo-thermal.
The company is owned by Tony and Gwen Marmon who opened the business n 2004. They, along with their staff, have earned a reputation for providing excellent professional service and backing their products, repair and installations.
“We take great care in who we hire because we want the best,” said Huntsman. “We are proud of our team; they are committed professionals who take customer service and accuracy seriously.”
Their technicians and installers are fully certified and highly trained, and as a testament to their commitment to integrity, Trademark Mechanical also performs background checks and drug testing on all of those employed. “Our team members are only hired after we have determined that they actually care about their work. They attend weekly technical training, hold the highest certifications in the industry and are accountable for their craftsmanship,” said Huntsman.
Because technology is always changing, it is important to those at Trademark Mechanical that continuing education is provided and required for its staff.
It is their goal to ensure that all customers are thoroughly satisfied with their product; to that end they allow the customers an entire year to try out their new heating or cooling system. “If they don’t absolutely love it, we will buy it back at full price and remove it from their home. Nobody stands behind their people and work like we do,” said Huntsman.
Over the years, the company has been blessed with a strong customer base that has and continues to refer business to them — something they consider the best compliment of all. “We are very proud that our biggest new customer source is referrals from past customers,” said Tony. “This is the mark of a company who maintains honesty and fulfills our promises.”
With a team of 16 employees and 10 vehicles, they are on call 24 hours to provide emergency services when needed; something not all companies provide.
As natives of North Idaho, it is important to Tony and Gwen that they and those at Trademark Mechanical give back to the community. Each Christmas they request nominations from the community for names of families who are in need. They then choose a family and donate and install a high-efficiency gas furnace. “We typically get about 50 entries, and we pick one out who we feel is most in need and deserving. It’s a hard decision!” said Huntsman. “In 2014, we did our second annual free furnace installation on Christmas Eve to a retired veteran in Coeur d’Alene who had been without a working furnace for two winters.”
Trademark Mechanical has an A+ rating with the Better Business Bureau, and in 2014 they received recognition for the most growth in sales in their industry in the Rocky Mountain Region, surpassing nearly 70 other companies.
Their testimonials from customers are just one indication of the superior quality and service you receive from Trademark Mechanical. Check them out at www.northidahoheatingcooling.com
Trademark Mechanical Heating & Air Conditioning
10014 N Government Way
Hayden, ID
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